Introduction to Chat

Dotsignal Chat was built from the ground up to improve the way real estate professionals engage with their web site visitors.  The Dotsignal Chat plugin is designed to work for all real estate web sites, including enterprise web sites supporting thousands of real estate professionals across many markets.

This guide will help you understand how best to configure the chat plugin to work for your organization.

The Dotsignal Chat plugin can support a range of configuration options, including:

  • Direct a conversation to a single agent (give listing agents the ability to service chat requests on their own inventory).
  • Direct conversations to a team of agents, assigning the conversation to the first agent to claim it.
  • Direct conversations to different teams of agents based on the market.
  • Allowing back up teams to service unclaimed conversations (great for referral and e-teams).
  • Define chat conversation routing rules in real-time from within your own code base.

 

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